Shipping policy

SHIPPING POLICY  ZELTRA

We process and ship our exclusive gear with the same precision and speed we bring to the grind. Please review our shipping terms below:

1. Processing & Handling Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification with a tracking number once your order has officially shipped.

2. Shipping Estimates & Rates

Shipping charges for your order will be calculated and displayed at checkout.

All delivery windows shown at checkout are estimates only and are not guaranteed. Actual delivery times may vary based on carrier volume, customs clearance, and your location.

3. Lost, Damaged, or Delayed Packages

As stated in our Terms of Service, once your package is handed over to the shipping carrier, the ownership and risk of loss transfer directly to you.

We are not liable for delays caused by shipping carriers, severe weather, customs hold-ups, or any events outside our direct control.

If your package is lost or shows as "delivered" but you haven't received it, please contact the shipping carrier directly with your tracking information to open a claim.

4. Incorrect Shipping Information

Please double-check your shipping address carefully before completing your purchase.

Zeltra is not responsible for packages that fail to deliver due to incorrect, incomplete, or missing address information provided by the customer.

Questions about your delivery?

Reach out to our team at zeltragymclothes@gmail.com.